Process for Custom Kits
We're so excited you're looking for custom kit and gear. Let's get started!
We want to give the best service we can and this is our process from first contact until the first ride in your new team kit.
Fill out the custom kit contact form below and then we will be work through 4 main areas together:
1. The Design
The most fun part (we think!) If you have a design or an idea, we can use this to put it in our gear templates and help you all the way until the design is exactly what you want! But don't worry if you don't have a design, we have a very talented design team to work with you. Once we've settled on design, we will provide you a final version and the option for a 3D design as well. We are also able to create a pre-print version on the selected material to give you a full experience on what it will look like on the fabric.
2. Sizing and Product Selection
While looking good in your design is important, it is more important that you feel great in it, in the right size. We use fit kits to help you and your teammates find the perfect fit. This can be done at our show room, at your preferred location / clubhouse, or can be sent to you. We are always here to answer any questions you have about sizing.
When it comes to our products, we focused on creating a wide selection with both breadth and depth to serve all our riders needs. We will share thorough details with you and your team on the available products to be selected and their intended purpose. These products will then be listed on your own personal team web storefront.
We recommend pre selecting the products for the store to not overwhelm your athletes with too many products they might not need.
3. Your Own Team Store
Each team will get a unique password protected store for your athletes to discover, select, and purchase products. This will have the designs and selected products you chose in all available sizes. If at anytime, you want to add or remove products, we can adjust anytime.
The athlete can order themselves or the club can order for the team. You can also select if you want to have it shipped to you as a group or if each individual will get their products separately. We also provide a pick up option if you are local.
The store will be open for as long as the club wants and can be reopened any time. The minimum order is 5 pieces overall.
4. Shipping and Receiving
All products will arrive in a eco friendly paper bag with the name of the athlete on it. Depending on what you selected on the shop, your new kit will be sent to you directly and you will receive a tracking code via email as soon as it on the way!
Timelines:
Our team will work at the speed that you need and accommodate your timelines, that said generally our process takes 4-8 weeks from design to your team store setup.
Here is a rough timeline of each step:
1. Design: While this is dependent on if you have a pre-existing design and design complexity / needs, and iterations, this step is usually 24 hours to 2 weeks.
2. Fitting: We can send out fit kits right away, or your team members may come visit our showroom to try on for size. This can take anywhere from 1 - 2 weeks to accommodate all athletes.
3. Team Store: We can open the team store within 24 hours and we recommend to keep it open for at least 1 to 2 weeks. We recommend a hard deadline to encourage timely ordering.
4. Shipping: Products then go into production and we will ship them all to your team at the same time. This can take 4-8 weeks.